I was on the 4th floor facing the back of the property and the parking lot and restaurants behind the property and I discovered quickly that I could hear conversations from the parking lot a lot more clearly than I liked so I asked to be moved. The lobby was clean and in order and the first room I stayed in was well-maintained and clean. I used the BonVoy app to check in and it also provides you a virtual key to check in so there is no need to wait in the lobby to check in with a person. Orlando | 0.34km from Kobe' Japanese Steakhouse This hotel is in a great location and if you are lucky, you can get a room with an ICON Park View (a view of the huge wheel next door). There's also a Marriott and Embassy Suites right beside the Clarion as well. The Comfort Inn was much much safer and cleaner. we found some available rooms at the Comfort Inn which was right beside the Clarion. Pretty sure it won't do any good to call this hotel and speak to someone there but I will be reaching out to the corporate headquarters. I can promise you, the roaches touched more in the rooms than we did. They charged me for 1 full night for each room. As it turns out, I did NOT get a full refund as promised (big surprise). I asked for a receipt or confirmation of the refund and she said she couldn't give me anything as proof but that it would be processed in a week. She actually apologized and told me I would get a full refund. I showed Marilyn the roach pics and handed her the broken toilet handle and told her we could not stomach staying there and wanted a refund. We took our bags back to our car, I went back to the front desk. In general, this place was nasty and the clientele was definitely not a safe place for families. My 19 year old daughter, was trying to shut the curtains in her room and some random ”creepy” man passing by, who also appeared to be on drugs, saw her trying to shut the curtains, and stopped and starred at her in the window. We had one room that the toilette handle had completely fallen off and was laying on the floor. The rooms smelled terrible and one of them had a very strong smell of cigarettes. The minute we walked into our rooms and turned on the lights, the roaches scattered. Ironically, the entire parking lot smelled strongly of ********* which was coming from several of the rooms. When we finally got checked in, and was headed to our car to get our bags, 3 police cars with their lights on pulled up to the front lobby very fast and got into a loud and heated argument with one of the guests who appeared to be on drugs. The so called ”front desk” employee, Marilyn, came across very abrasive and she announced our room numbers very loudly in front of everyone standing in the lobby. Orlando | 0.25km from Kobe' Japanese Steakhouse I booked 3 rooms for my family on vacation to Universal.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |